Archive for February, 2018

What is Crisis Management?

Crisis Management is an important course of and technique developed by a enterprise or group to take care of a constructive picture and fame ought to an sudden disaster happen the place the corporate is seen by the general public in a unfavorable mild.

A enterprise depends a lot on its status and picture to maintain clients coming again and to usher in new clients, buyers, staff, and so forth. Whether you personal an enormous international company or a small local store, having a disaster administration plan in place is essential for the expansion and way forward for your corporation.

In an Internet and social media based mostly world the place information and knowledge is so available at our fingertips, an organization’s fame might be destroyed in a matter of minutes.

What is Crisis Management?


Businesses must be extra cautious than ever about what they are saying and do on-line and even then they don’t seem to be protected from unfavorable press and potential catastrophe. In reality, info could also be put on the market by third events that is utterly false or exaggerated, but it nonetheless holds the identical daunting impact on the corporate’s picture and popularity.

While a enterprise may be nicely outfitted and ready for many errors and mishaps, a media or PR disaster is almost unattainable to foretell. A public relations disaster can contain all kinds of unlucky situations together with:

  • Product recall
  • Social media mishap
  • Company or worker defamation
  • Attack from a competitor or disgruntled worker/buyer
  • Negative press & information articles
  • Negative content material associated to your organization goes viral

If an issue like this arises, issues can spiral down shortly if an organization doesn’t react in the correct means. For this purpose, many corporations and organizations make the choice to work with an skilled disaster administration agency that may present steerage and customized tailor-made methods for the state of affairs at hand.

Why Should You Hire a Crisis Communications Professional?

Hiring a disaster administration group supplies a non-biased, outdoors perspective that is in a roundabout way concerned with the corporate’s everyday operations. Emotions can run excessive in intense and delicate conditions. It could be difficult to maintain private emotions out of it, which may typically amplify the state of affairs and complicate issues much more. Working with a disaster administration staff who has your greatest pursuits in thoughts will let you deal with a disaster state of affairs rigorously, respectfully, and successfully with a view to protect your model.

Crisis Management Planning and Best Practices

Every disaster state of affairs is distinctive, which means disaster communications and planning methods will range relying on the state of affairs, its scale, and the events concerned. At the identical time, there are some greatest practices to comply with and remember when getting ready for a public relations disaster.

Understanding the Social Media Landscape

Social media has grow to be more and more widespread and accessible, making it an essential piece of enterprise branding and advertising methods. Engaging on social media may be nice for enterprise, nevertheless, even the slightest mishap can put your organization underneath hearth. Misusing a hashtag or having an worker by chance tweet from the corporate account as an alternative of their very own can have disastrous results on a model’s fame. Taking precautions, researching hashtags and present occasions, and understanding the best way to successfully interact on social media may also help forestall the onset of a disaster.

Set Up Alerts For Company Mentions

While you might be placing loads of your personal info on the market, it is essential to know what others are saying about your organization or group. Online instruments resembling Google Alerts, Hootsuite, and Sendible let you monitor particular key phrases and phrases associated to your model and business in order that you realize when one thing new comes out on a given matter. Whether the model point out is constructive or damaging, with the ability to reply shortly makes your model extra approachable, revered, and trusted by shoppers.

Be Proactive in Managing Your Online Reputation

Don’t wait till a disaster strikes to start out managing your on-line status. Take management of how you’re perceived on-line by actively creating content material by way of web sites, social media posts, blogs, visitor posts, press releases, and past. Promoting your constructive content material permits shoppers and most of the people to see your model’s true colours quite than specializing in the destructive which will have come from one small mistake or an uncontrollable assault. If there is nothing on the market about your organization when a disaster happens, the adverse content material might be all that everybody sees and is aware of about what you are promoting. However, when you’ve got already established a constructive on-line presence when a disaster happens, there is a better probability of individuals encountering the great content material and taking it into consideration ought to additionally they encounter the dangerous.

Even whenever you assume you will have your bases coated, a web-based status disaster could possibly be knocking at your door at any second. By implementing these disaster administration greatest practices and dealing with a disaster administration agency, you may be higher outfitted to cease a small mishap from turning right into a full blown disaster.

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Shopee Insider Reveals 2018 Plans For Filipino SMEs – Tech Wire Asia

credit card, online shopping

ONLINE retailer Shopee is steadily establishing its presence and constructing its popularity within the Asian market, with the e-commerce agency persevering with its push into nations such because the Philippines. Recently, Agatha SohHead of Regional Marketing at Shopee sat down for an interview with Tech Wire Asia, the place she answered questions concerning the firm’s technique for enlargement, its concentrate on small companies, and its plans for the speedy future.

What makes Shopee the right for small-and-medium scale enterprise house owners within the Philippines?

We need to ensure that we will break down obstacles for all entrepreneurs, whatever the measurement of their enterprise operations. We all know that Internet penetration is on the rise in Southeast Asia. We’re specializing in cellular, so even SMEs with little or no infrastructure can develop and thrive.

One fascinating development within the area is the transition from offline to desktop to cellular purchasing. This is one thing essential. Mobile is extra accessible. Thus, it’s very straightforward for entrepreneurs to promote their merchandise.

For us, we consider quite a bit within the sellers. We need to be sure that we will cater to small companies. In phrases of the sort of help, we attempt to customise the options we offer as nicely.

What benefit does Shopee have over its rivals comparable to Lazada or Zalora?

First of all, our give attention to cellular is critical. At Shopee, we’ve a laser-sharp give attention to consumer expertise for cellular clients and retailers. We consider that is the longer term and we’ve got allotted assets for each consumers and sellers on this regard.

Along with this, we’ve a robust concentrate on localization. I don’t simply imply tailoring our message for every market, both. Every market is so totally different in Southeast Asia. Thus, in any nation, we offer localized help for consumers and sellers alike. We additionally make it some extent to rent local expertise for every nation’s operations.

What safety measures are in place for shoppers? Does Shopee implement sanctions on retailers? If so, when and the way is that this finished?

Shopee takes this actually significantly. If we need to present a very good consumer expertise, we now have to offer an excellent, safe system. We have a really massive workforce in place that controls high quality for all our listings. If there’s an merchandise that doesn’t fulfill laws, we’d even ban the vendor. We even have an ongoing effort to teach our retailers.

The idea of safety is essential to us. We present the Shopee Guarantee, an insurance coverage-sort providing for our consumers that has been very profitable on our platform. This reduces any obstacles or reservations within the minds of customers. We have discovered that when customers expertise Shopee, they don’t depart.

One of the issues that clients love about Shopee is the truth that clients can determine when retailers obtain their cost? Is this function distinctive to Shopee or was it impressed by one other agency?

It’s one thing that we partly modeled after profitable companies. However, we enhanced it, constructed it, and rolled it out over time. In nations that haven’t absolutely warmed as much as the idea of on-line purchasing, we give attention to educating shoppers and retailers on the advantages of e-commerce.

Shopee’s cost choices are fairly fascinating in the best way that a bank card choice is unavailable. Will Shopee be open to the thought of utilizing cryptocurrency-based mostly funds sooner or later?

So far, we should not have plans for this [cryptocurrencies] but. In the Philippines, we’re nonetheless investing assets to develop our infrastructure. We are engaged on introducing different cost choices within the close to future, nevertheless.

What is Shopee’s main goal for 2018?

I feel for 2018, we want to be the No. 1 on-line purchasing vacation spot within the Philippines. We would proceed to concentrate on enhancing the product and consumer expertise we provide by introducing new options. We would additionally aggressively broaden our variety of sellers to maintain tempo with the market panorama.

We need to concentrate on our sellers. Whether you’re huge or small, we need to deliver you on-line. There’s lots of schooling to be carried out. We have to teach everybody and present how straightforward it’s to make use of our platform.


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SCORE goes step by step with business transfer – Prescott Daily Courier

  • Originally Published: February four, 2018 6 a.m.
  • Serendipity is usually the catalyst to maneuver from an worker to an entrepreneur; and so it’s with Steve and Tami Antonini.

    About three years in the past they moved throughout the road from the house owners of a properly-established, local business. The two households acquired to know one another and, as the prevailing house owners are nearing a choice to retire, they provided to promote the business to the Antoninis, contingent on Steve studying the business from the bottom up with a view to keep each high quality and standing.

    The business enjoys a stellar status within the larger Prescott space and is the go-to business for the houses and buildings which have an historic designation. (It is a really properly-recognized and revered business right here, however the present house owners didn’t need the identify talked about till the sale is last; watch the Courier for a comply with-up article.)

    Once Steve and Tami determined to maneuver ahead with shopping for the business they contacted SCORE and have been assigned Jerry Jones as their mentor. Thus started a means of weekly conferences. Jones had the Antoninis request financials from the previous 12 years. Next he helped them by means of the method of making use of for a mortgage, which at this writing continues to be pending.

    After in depth reviews and planning, they accomplished their financials and submitted the paperwork for the mortgage in early December. The course of that SCORE offered for Steve and Tami is that Jerry helped them break down the business and take a look at all elements; the revenue margin, affordability and the practicality of taking up a business that has been established and depends on fame.

    After that, by way of the SCORE partnership, they attended a course at Embry-Riddle Aeronautic University, assembly weekly over a 3-month interval. This course, taught by Professor Rick Gibson, covers advertising and business methods and this was instrumental in serving to the Antoninis develop each a advertising and business plan. This was completed by assigning a workforce to work with Steve and Tami and information them as they put the plans in place.

    Once the mortgage is authorised, an official contract for buy will probably be written and they’ll have their lawyer finalize the paperwork. Then Steve, who has a primary information of development, will start his in-depth coaching over the subsequent couple of months to turn out to be acquainted with the arms-on work. Tami will cowl the bookkeeping and workplace parts. This business could be very exact and calls for an enormous information of constructing development and exacting specs to make a pleasant customized match. Because a portion of this business offers with historic edifices, it requires familiarity with bygone in addition to present codes and structural structure. Such issues as stucco demand a unique strategy than these used with a wooden-framed constructing or trendy brick and metal.

    Working with SCORE has assured a that thorough process will end in transfer of the business identify, truck, trailers, business telephone, shopper lists and all different associated issues. This business will function out of the house and is cellular for on-website providers.

    Once the transfer has been accomplished and Steve is snug with the varied features of the work, he’ll then convey on staff as this can be a rising business and SCORE will probably be proper there to assist maintain the method operating easily and profitably, step by step.

    Register for the second Winter Employment Law Workshop Thursday, Feb. 15, 2018; solely $20 at Yavapai College Prescott Campus, Building 29 — SBDC Conference Room. Call 928-778-7438, e mail or go to

    Ginni Trask Comstock is a SCORE communications contractor.

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    Apply These 5 Dating Tips To Find The Perfect Content Marketing Partner – Forbes


    Apply These 5 Dating Tips To Find The Perfect Content Marketing Partner
    As all the time, I discover inspiration for my enterprise articles within the issues I expertise personally. Let’s begin this text off with a bit of TMI: I’m divorced and courting at 40. It’s an fascinating world, and I am studying lots (although I’ve to say, it is

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    University Communications & Marketing – University of Michigan Flint News

    Our Role

    University Communications & Marketing (UCOM) shares UM-Flint’s story with the world. We are stewards of the college’s voice and popularity. We are strategic companions, serving to workplaces throughout campus obtain their objectives inside the bigger framework of the college’s mission and model.

    Our Goal

    Our aim is to assist the college obtain its objectives utilizing strategic communications, advertising & artistic providers, and built-in digital options that interact our audiences and characterize one of the best skilled apply.

    Our Approach

    We are strategists in addition to implementers.

    We begin by asking the fitting questions. What are your objectives? Who are your audiences? What can we find out about them? What will success appear to be? How will it’s measured?

    Next, we advocate complete methods designed to assist obtain objectives and take advantage of environment friendly use of out there assets.

    And then we assist you make it occur.

    Our Services

    Strategic Communications
    • Internal communications
    • External communications
    • Media relations
    • Executive communications
    • Crisis communications
    Integrated Marketing & Creative Services
    • Marketing
    • Graphic design
    • Photography
    • Copywriting
    Digital Media
    • Web content material technique
    • Social media technique
    • Digital analytics

    If you have got a challenge that requires our providers, please fill out a Project Request Form. Our employees will evaluate the request and reply inside 1-2 days. Thank you.

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    Online Reputation Management for Self-Storage Operators: Why and How – Inside Self-Storage

    If you don’t assume on-line reviews of your self-storage amenities matter, assume once more. What others say about your enterprise is likely one of the most essential elements potential clients contemplate when making a purchase order determination. In reality, 97 % of shoppers learn reviews of local companies earlier than they determine to purchase.

    What does that imply for you? It means you could be proactive in managing your digital fame if you wish to get—and keep—forward.

    Why Reputation Matters

    In right now’s cellular-first world, shoppers can discover all the things they need to find out about your storage enterprise with the press of a button, particularly in the event that they’re utilizing Google. Google reviews present up on search engine outcomes pages and might seem subsequent to your itemizing in Google Maps and Google Search.

    According to Social Media Today, 88 % of individuals belief on-line reviews written by different shoppers as a lot as they might the advice of a pal. If you will have robust reviews, that’s nice information. If you don’t have robust reviews, or are missing reviews, a fame technique is one thing you should grasp, and quick.

    Create a Strategy

    You can’t all the time management what others are saying about your small business on-line, however you’ll be able to interact within the dialog. That’s why having a popularity technique is so necessary. To get began, you will need to determine your prime evaluate sources. By doing so, you possibly can work to optimize your reviews on these websites to make sure the primary impression potential clients have of your self-storage facility is constructive.

    Google My Business, Yelp and Facebook are the preferred—and trusted—assessment websites amongst shoppers. To enhance your popularity, decide what number of new reviews that you must keep aggressive, and then improve the variety of constructive reviews on every website. Tapping into your present buyer base is among the greatest methods to draw leads. By encouraging completely happy tenants to publish on widespread assessment websites, you’re extra more likely to appeal to new clients.

    The strategy of soliciting suggestions ought to be proactive and ongoing. You can measure the success of this technique by monitoring the variety of new reviews month-to-month.

    Respond to Posts

    There’s extra to managing your on-line popularity than simply soliciting reviews. You additionally want to answer them, whether or not they’re constructive or adverse. In the 2017 “Consumer Review Survey” by advertising agency BrightLocal, 30 % of respondents indicated that responding to reviews is vital when judging local companies, and 68 % of consumers will depart in the event that they really feel an organization is detached to them.

    Don’t understand how to answer a evaluation? Follow this recommendation:

    • Thank the reviewer for his suggestions.
    • If the evaluate is unfavorable, acknowledge it in knowledgeable and appreciative tone, and then supply an answer the place applicable.
    • If an answer is obtainable, define the timeline for when the reviewer can anticipate decision to his grievance.
    • In excessive instances, take the response offline and contact the reviewer on to proceed a options-based mostly dialog in individual.

    The most essential factor to recollect when responding to on-line reviews is to ensure all of your clients really feel supported, even the sad ones. While popularity administration does take time, it may be particularly rewarding for self-storage amenities trying to improve occupancy. Having a technique in place ensures your attractiveness to new clients and maintains relationships with present tenants.

    Ashleigh Hinrichs is the advertising marketing campaign supervisor at G5, which supplies Digital Experience Management software program and advertising providers to the self-storage business. The firm’s choices embrace responsive-design web sites, search engine advertising, social media, status administration, lead monitoring and administration, analytics, and shopper-efficiency administration. For extra info, name 800.656.8183; go to

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    Daily Post editor in trouble for ‘defamatory’ publication against George Andah –

    Lawyers for Deputy Communications Minister, George Andah, have threatened to start a defamation go well with against Editor of the Daily Post newspaper, Michael Dokosi.

    Legal agency, Bentsi-Enchill, Letsa & Ankomah, appearing on behalf of the Awutu Senya West MP has stated in a letter dated January 15, 2018 that contents of a publication dated October 27, 2017, and headed “George Andah Causes Financial Loss To The State,” have gravely injured the status of the legislator.

    Some of the claims made in the professional-opposition National Democratic Congress (NDC) newspaper, based on the regulation agency, embrace: “a. George Andah Causes Financial to the State-negotiated for the useless $2. Sm GhanaPost GPS app with VOKACOM” and  “b. Deputy Minister for Communications, Hon. George Andah-has a lot of questions to answer regarding the procurement of the GhanaPost GPS app.”

    “These claims are unfaithful and grossly defamatory of our shopper and have triggered critical hurt to our shopper’s status each in Ghana and overseas. 

    “As a profitable advertising character having labored with a number of multinational corporations, a member of parliament, a deputy minister of the Republic and an anti-corruption campaigner, these defamatory statements have critically injured his character and status, and have uncovered him to public scandal, odium and contempt,” a letter to addressed to Mr Dokosi by the regulation agency indicated.

    The letter, signed by Lawyer, Ace Ankomah, has requested Michael Dokosi to “publish a full and unqualified apology to our client and a retraction of the statements outlined above which was published in the 27th October 2017 edition of the Daily Post.”


    The letter is revealed under.

    We act for Nenyi George Andah and write in relation to an article revealed in Volume eight Issue No.2052 of the Daily Post newspaper and of which you’re the editor. You are additionally the only proprietor of Giraffe Publications, which publishes the Daily Post newspaper. The publication was dated 27th October 2017 and headed “George Andah Causes Financial Loss To The State.” After this defamatory headline, you revealed different defamatory phrases on the entrance web page and web page 6 of that version of the newspaper.


    a. George Andah Causes Financial to the State-negotiated for the ineffective $2. Sm GhanaPost GPS app with VOKACOM

    b. Deputy Minister for Communications, Hon. George Andah-has a number of inquiries to reply relating to the procurement of the GhanaPost GPS app

    c. If the so-referred to as Special Prosecutors workplace ever comes into being, one of many individuals who would certainly seem earlier than it’s the Deputy Communication Minister, Hon George Andah in the matter of the $2. 5million Ghana Post GPS app meant for the National Digital Address System

    d. Intel picked up by the Daily Post signifies the Deputy Communication Minister, who can also be MP for Awutu Senya West, was the one who negotiated the worth for the procurement of the app which some specialists in the business say can by no means value $2.5million!

    e. The quantity negotiated for by George Andah is claimed to have raised eyebrows in sure quarters in authorities whereas whisperings of how big chunks of the monies discovered their methods into personal pockets are making rounds!

    f. Some in the corridors of energy are stated to be very indignant with the communication Minister over the quantity paid to VOKACOM for the app

    g. Why Ghana has to spend a lot on the app is left to Hon. George Andah to elucidate. Intel out there to this paper reveals entire deal is a rip-off, a clandestine create, loot and share operation. A can of worms is about to be opened in this matter! More Anon

    These claims are unfaithful and grossly defamatory of our shopper, and have triggered critical hurt to our shopper’s popularity each in Ghana and overseas. As a profitable advertising character having labored with a number of multinational corporations, a member of parliament, a deputy minister of the Republic and an anti-corruption campaigner, these defamatory statements have critically injured his character and fame, and have uncovered him to public scandal, odium and contempt.

    You didn’t, in making this publication, take any affordable steps to or make any affordable try and contact him on the story in order to determine his model or rebuttal and that the refusal, failure and/or neglect to take action was actuated by your gross malice and in the direction of our shopper.

    In the circumstances, we require you to comply with the next:

    1. To publish a full and unqualified apology to our shopper and a retraction of the statements outlined above which was revealed in the 27th October 2017 version of the Daily Post;

    2. To give the apology and retraction the identical prominence because the defamatory statements;

    three. To publish your retraction and apology not later than three (three) days of receipt of this letter; and

    four. To present your written enterprise to not publish any additional defamatory statements about our shopper.

    We require your settlement to the issues as set out above at your earliest comfort and in any occasion, by no later than inside 7 days of the date of this letter. Our shopper reserves all his rights.

    Please be suggested accordingly.

    Yours faithfully,


    Ace Anan Ankomah

    Bentsi-Enchill, Letsa & Ankomah

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    How To Reach Top Decision Makers With Technology Thought Leadership Or Content Marketing – Forbes

    How To Reach Top Decision Makers With Technology Thought Leadership Or Content Marketing
    Today’s thought management facilities round a number of themes. One is digital transformation, which just about each firm is present process in a method or one other. Also typically mentioned are particular applied sciences that underlie such transformations, together with the

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