Carmella Ciccone has spent over 20 years working at California Sandwiches, serving lots of of consumers a day, some important, nevertheless it’s a Google review of her restaurant, which she says has a private assault on her, that has left her in tears.

“I didn’t really need that. I’m doing my job, and I don’t know what I did to him to be like that, to attack me, my face. I’m just very upset,” she advised CBC News throughout an interview on the restaurant, which is situated at 3701 Chesswood Dr. close to Sheppard Avenue and Allen Road.

Getting the review taken down, regardless of Google’s tips stating “reviews that represent personal attacks on others” can be eliminated, has confirmed to be troublesome to date.

‘He did not need to assault me like that’

The review was posted final week by somebody figuring out himself as Jeff Chambers, and along with complaining a few steak sandwich, he additionally wrote: “The owner woman with the face job etc. has a very nauseating face that just gets on your nerves when you look at her. Its one of those annoying faces if u know what I mean… haha.”

While the review did not identify who he was speaking about, with solely 12 staff who are sometimes in the identical position, Ciccone and her coworkers felt the publish was about her.

“I made his sandwich. He didn’t have to attack me like that. There was no reason to do that, Ciccone said. “I am simply making an attempt to do my job. I used to be simply doing what it was that they taught me to do.”

California Sandwiches -- Sept 29, 2016

Carmella Ciccone has spent over 20 years working at California Sandwiches. (CBC)

Like one other mom

Christopher Bernaudo works with Ciccone and says when she came upon concerning the review, he determined to take motion to get it faraway from Google.

“Carmella has been here for a long time. She has been practically like another mother, so when I found out that she finally found out, that’s when I kind of got really pissed off,” he stated.

But Bernaudo quickly discovered himself in a David and Goliath battle with the Internet big and hasn’t been capable of get far.

The firm stated in an e-mail that after wanting on the review and investigating its supply, that it does not violate their review tips, however Bernaudo believes it does.

California Sandwiches Review -- Sept. 29, 2016

Google says the California Sandwiches review does not violate their tips. (CBC)

“They told me there’s no personal or confidential information shown, so it doesn’t count, but it doesn’t say that there, it just says ‘personal attack,'” Bernaudo stated.

Bernaudo is not alone in his battle to get nasty reviews off the online. Last yr, a small enterprise in B.C. confronted an identical struggle towards Google, the place a reviewer referred to as its staff “racist and autistic.” Google eliminated the review solely after being contacted by CBC News.

When contacted about Bernaudo’s grievance, Google advised CBC News that they are wanting into the submit.



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